Frequently Asked Questions

Informational Questions:

A smart ring is a wearable electronic device with advanced features useful in everyday life.
The Ziva smart ring connects to your mobile device via Bluetooth and Location. It can display notifications and track physical activity.
The battery lasts up to 7 days, depending on usage.
You can purchase it directly from our website.
Currently, the app supports Android and IOS devices. Tablet and iPad support is coming soon.
The Ziva application displays health metrics such as heart rate, SpO2, sleep, step count, calories burned, and heart rate variations. Additional health metrics will be included soon.
Ensure your smart ring is fully charged before its first use.. It helps to optimize battery life and ensures the ring functions correctly from the start.
It takes approximately 2 hours to fully charge your smart ring. Make sure to charge it completely before its first use to ensure optimal performance.

Functional Questions:

Yes, the smart ring is waterproof up to a certain depth. Check the product specifications for details.
Use the charging dock. Place the ring on the dock and connect the dock to a power source.
The Ziva smart ring needs a smartphone for full functionality but can track physical activity without one.
Yes, it is lightweight and made with hypoallergenic materials.
Download the Ziva app from the App Store or Google Play Store and follow the prompts to connect your ring.
Please refer to our size chart to choose the correct size.
Landscape mode support is coming soon.
Connect the smart ring to the ZivaRing app. Update the auto-monitoring settings as needed. The smart ring will then start capturing health metrics.

Troubleshooting Questions:

A. Ensure the smart ring has enough battery charge.
B. Check your smartphone to ensure bluetooth and location services are enabled.
C. Restart the application and try to repair
Make sure Bluetooth and Location settings are enabled.
Ensure the ring is placed in the dock with the sensors aligned properly. Check if the LED light on the dock is working. If it’s still not charging, please contact our support team.
Charge your ring for at least three hours and start using it again. If the problem persists, please contact our support team.
It is a rare event called an anaphylactic reaction. Please stop using the device and seek medical attention immediately.
If you have more questions, feel free to contact our customer service team. We're here to help!